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| Shipping & Returns |
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| Delivery the order is delivered to the address indicated by the consumer on the purchase order, by the service "Colissimo Suivi" of the POST OFFICE, in Metropolitan France, Belgium, Germany, Netherlands and in Luxembourg. The delivery is carried out by the direct handing-over of the product to the announced recipient. Attention, it will not be dispatched a parcel, at an address given in Postmaster address. In the event of absence, a transit advice note, making it possible to withdraw the parcel within a 15 days maximum delay, will be deposited in your limps - with - letters. The possible delays do not give the right to the purchaser to claim damages. In the event of apparent defects, the purchaser profits from the right to repossess under the conditions envisaged in this document. The goods always travel to the risks and dangers of the recipient. The carriage costs for a delivery in Metropolitan France, are contractual. They raise with 13 euro some is the weight of the order. In the event of payment by check, the order will be treated only with reception of the check. Consequently, the applicable times in this case are those as from the day of the reception of the check and can be different compared to those mentioned at the day from the order. The delivery periods can thus vary from 2 to 15 days. Time of retractation In accordance with the provisions of the L.121-16 article of the Code of Consumption, the consumer has a 7 business days deadline (as from the day of the reception of the articles) to turn over, with its expenses, the products not being appropriate to him. Any return will have to be beforehand announced to Energétique & Plantes, by telephone to the 04 77 65 25 65, or by e-mail with energeplant@wanadoo.fr indicating your coordinates, the object of your complaint and the reference of your order. The products will have to be turned over in "Colissimo" to the expenses of the consumer to: Energetique & Plantes 6 rue des laminoirs / 42600 Montbrison / France Alone will be taken again the new products returned as a whole, in their packing of origin complete and intact, accompanied by all the possible accessories, notes of employment and documentations. Any goods which will have been damaged, or whose packing of origin will have been deteriorated, neither will be refunded nor exchanged. In the event of exercise of the right of retractation, the company Energetique & Plantes will refund, within 15 day following the reception of the returned goods, the sums paid by the customer, without penalties, except for the expenses of return. Prices the prices are expressed in euro and are valid only at the date of the validation of the order by the company Energétique & Plantes. They can be modified without notice and constantly. The prices indicated do not take account of the expenses of delivery, invoices in addition and indicated under the delivery terms. The integral payment of the selling price must be carried out during the ordering. Payment the price invoiced with the customer is the price indicated on the confirmation of order addressed by an email. The price of the products is payable the cash the day of the effective order. The system of payment by charts enables you to regulate in a protected environment. Accounts - checks, the wording with the order of Energétique & Plantes, must be addressed, accompanied by the purchase order printed, with: Energetique & Plantes 6 rue des laminoirs / 42600 Montbrison / France Litigations this contract is subjected to the French right. The company Energétique & Plantes cannot be held for person in charge of the damage of any nature, as well materials as immaterial or body, which could result from a faulty operation or misuse of the marketed products. It is the same for the possible modifications of the products resulting from the manufacturers. The responsibility for the Energy company & Plantes will be, in any event, limited to the amount of the order and could not be blamed for simple errors or omissions which could have remained despite everything the precautions taken in the presentation of the products In the event of difficulties in the application of this contract, the purchaser with the possibility, before any legal action, to seek a friendly solution in particular with the assistance: of an professional association of the branch, of an consumers' association or any other council of his choice. One is reminded that the search for the friendly solution does not stop the “short time” of the legal guarantee, nor contractual warranty period. One is reminded that in general and subject to the appreciation of the Courts, the respect of the provisions of this contract relating to the contractual guarantee supposes that the purchaser honors his financial liabilities towards the salesman. The complaints or disputes will be always received with attentive benevolence, the bona fide being always supposed at that which takes the trouble to make a statement on its situations. In the event of litigation, the customer will address himself by priority to the company to obtain a friendly solution. Failing this, the Bankruptcy court of Montbrison is only qualified, whatever the place of accepted delivery and the method of payment. Legal information the information of the personal information collected for purposes of the remote sale is obligatory, this information being essential for the treatment and the routing of the orders, the establishment of the invoices and contracts of guarantee. The defect of information involves to it not validation of the order. In accordance with Data-processing law the “and Freedoms”, the data processing personal relating to the customers was the declaration object near the National Commission of Data processing and of Freedoms (CNIL) the customer has (article 34 of the law of January 6th, 1978) of a right of access, modification, correction and suppression of the data which relate to it, that it can exert near the company Energetique & Plantes. |
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| Dossier du mois |
Stages d'Energétique en 2010
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